LT.Support's recent posts

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4
Posts0Likes0Joined22/3/2019LocationUS
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English

What browsers do you support?

Language Tools supports the latest 2 versions of all major web browsers including Chrome, Mozilla Firefox, Safari, and Opera.


Language Tools does not support browsers which are no longer in active development, such as Microsoft Internet Explorer. If you are using Internet Explorer you may experience difficulties with some of the features on our site.


For the optimal experience on Language Tools we recommend keeping your operating system and browser up-to-date.

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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You provided a quick tour of Language Tools when I first joined. Can I see that again?

You bet! When logged in, you can view the onboarding tour here.  

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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What advice do you have for teachers?

Here are a few best practices for teachers to attract and retain students: 


  • Being an active and engaged member of the LT community is one of the best ways to attract students: write and respond to forum posts, join chat rooms and correct essays. Not only will this help you become a more visible community members, but your activity is also summarized on your teacher profile 
  • Follow the guidelines for creating an effective profile and video
  • Try to be as responsive as possible to messages and lesson requests
  • Before you start working with a student, try to get a good understanding of their background and goals – they will appreciate it and the lesson will go more smoothly
  • At the end of the session, summarize the lesson and discuss areas of focus and possible next steps. If you offer a package of lesson for a discounted rate, tell them!
  • Follow up with your student after the lesson to ask for their feedback, and encourage them to take another lesson – do everything you can to improve your star rating
  • Offer a trial lesson – students like the option to shop around. This is great way to start a relationship and see if you are a good fit. 

Language Tools Support Team

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level
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Posts0Likes0Joined22/3/2019LocationUS
Native
English

How do I write a profile that attracts students?


  • Make sure all the information on your profile is up-to-date and accurate so students searching for your experience and qualifications will find you
  • Be sure you add all your qualifications like years teaching, language certificates, and awards 
  • Add some personal tags that showcase not only your teaching style but also share some of your interests or personality
  • Present a unique class offering–perhaps you can offer a class that has a focus that other teachers in your language don’t offer

Language Tools Support Team

Posted
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4
Posts0Likes0Joined22/3/2019LocationUS
Native
English

How do I create a video that attracts students?

  • First off, make sure you include all the requirement elements, listed here.
  • Be natural, as if you are speaking directly to the student; avoid reading a script
  • Touch on your experience, your approach and your teaching philosophy. Enthusiasm for teaching will make your students feel more welcome.
  • Be creative – show your personality! Students will be looking for someone who stands out.
  • Adding extras like subtitles, music or simple editing can help your video stand out even more
  • Keep it short and direct; we recommend 1-4 minutes but we find that 2-3 is generally enough time

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Can I change the display language of the site?

Of course! Select your language at the bottom of any page to choose your language.  


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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If I choose to use PayPal, where do I add information for withdrawals? Is payment automatic?

You'll be prompted for your PayPal email when you elect to make a withdrawal from your Teacher Wallet. Payment is not automatic; you may request payment at any time as long as the balance in your Teacher Wallet is above $10. We process payment requests in 3 days or less. 

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
English

We’re excited to announce a new look for Language Tools! ⭐️⭐️⭐️


Our primary goal with this design update was to more clearly explain the benefits of Language Tools to both prospective users and existing members. We also wanted to brighten up the site with more colors, and create an even more user-friendly browsing experience for our students and teachers. We’ve also added a “My Lessons” tab to the dashboard that gives a quick view of the status of all your lessons, and we've expanded our FAQ section.


But we’re not done yet! Over the coming weeks and months, we will continue to iterate and improve the site to bring an even better language learning environment to our community. And because you’re part of that community, we want to hear from you! Send your feedback, thoughts, and questions to support@languagetools.io. 


We look forward to hearing from you!

Language Tools Support Team

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Native
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How do I get paid?

Funds in your Language Tools Teacher Wallet can be withdrawn in 2 different ways: via PayPal or bank wire. PayPal is automated and can be completed in a few days. A bank wire requires an email request to support@languagetools.io, and can take up to 2 weeks. To withdraw funds, go to Teacher Wallet > Withdraw funds. You must have at least $10 in your teachers wallet before you can withdraw your funds via PayPal.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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What is your language learning philosophy?

Language Tools has no fixed method to sell. We provide a variety of tools to help you find your own rhythm. Additionally, we have LT approved teachers available to provide regular conversation practice and guide you.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Do you have an app?

We don't have an app...yet. If we decide to launch an app, we'll send an announcement to all our members.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Do I have to take lessons in order to use the free tools?

Lessons are not required. They are encouraged as a way to boost your language learning if you choose to do so. Costs for lessons vary depending on the teacher. You can browse our teachers and rates on our Find a Teacher page. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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Is registration required?

You may browse our site and our Community Forum without an account, but in order to use the tools on the Language Tools site, you must complete registration. Registration is free. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
English

Can I change my notification settings?

Of course! Go to Account Settings, scroll down and you will find Notification Settings.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
English

I see other users have personalized their profile with signatures and personal tags. How can I do that?

Click "Edit Profile" and then find the tab labeled "Profile." Scroll down and you will find signature and tags. If you don't see the personal tag you are looking for, you can create it!

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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I'd like to change my display name; how can I do that?

Updates to the display name are handled by the Language Tools support team. Contact our support team with this request. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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My email address changed, how can I update it?

No problem. Simply log on to Language Tools and go to Account Settings. Under "Change Details" you can update your email. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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Do I have to mark a lesson complete at the end of each lesson?

When the lesson is over you will get a pop-up asking if it was completed or not. If it was completed, you should select "yes" and leave feedback. If not, you should select "no", leave a reason, and the lesson will go into inquiry. If you don't do anything with the pop-up, the lesson will automatically be marked complete after 48 hrs, and the teacher will be paid.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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During an inquiry about my lesson, my teacher and I disagreed about something. How will this get resolved?

The lesson will go into dispute. Language Tools will review any evidence and submitted materials pertaining to the dispute and make a final, binding ruling. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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My teacher missed the lesson. What happens next?

After a lesson there will be a pop-up asking if the lesson was completed successfully. In this case, you would respond “no” and provide “Teacher was absent” as the reason. If the teacher agrees, we'll send your refund. If the teacher disagrees, the lesson goes into dispute.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
English

I missed my lesson – how can I reschedule?

You may contact the teacher to reschedule. Although certain teachers may be willing to reschedule or work something out, if you missed the lesson the teacher is entitled to be paid for the time they held for the lesson. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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My schedule changed. Can I change my lesson time?


You can request a schedule change if it is more than 24 hours from the scheduled start time of the lesson. 


If it's within 24 hours of the lesson start time, the schedule is locked and the teacher is entitled to be paid, though some teachers may be willing to work something out with you. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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What's the inquiry process?

After a lesson, the student is asked if it was completed successfully. If the answer is "no", the lesson enters the inquiry process. The lesson is said to be "in inquiry" while LT inquires of both the student and teacher why the lesson wasn't completed as expected.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
English

What is your cancellation policy for lessons?

Lessons can be canceled by the student or the teacher up to 24 hours before the start of the lesson.


Lessons will be cancelled automatically by the system if


a) the teacher hasn't accepted the lesson 48 hours after the request was made


OR


b) in cases where the lesson was requested less than 48 hours prior to start time, the lesson will be cancelled at the start time if the teacher hasn't accepted the lesson


Language Tools Support Team

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4
Posts0Likes0Joined22/3/2019LocationUS
Native
English

I found a teacher I'd like to work with. How do I schedule a lesson?

Great! Simply click "Book a Lesson" for that teacher. Provide your contact information, select the language and lesson you want, select a time, and then complete the purchase. Please note that in order to purchase a lesson you'll need to have enough funds in your student wallet to cover the cost of the lesson.  

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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How can I find the right teacher?

Our teacher search tool makes it easy to find the right fit: you can specify language, skills, times and dates, and rates. Many teachers offer a trial lesson which is a good way to meet them and see if it's a good fit. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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I want to take some lessons. How does payment work?

Language Tools has a secure, built-in payment tool that makes purchasing lessons a breeze. Simply add some funds to your Student Wallet using a credit card or PayPal account. Your Student Wallet will need to have enough funds to cover the lessons you'd like to purchase.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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How does color coding vocabulary work?

The Reading Tool includes a mouse-over dictionary that allows you to highlight words and show their definition. As you read, select words to toggle from unknown to learning to known, or add/edit definitions. The words will be color-coded and this information will be saved for future lessons. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Can I import subtitles from YouTube videos?

Yes! If you want to import subtitles, make sure your video has closed captions in your desired language (look for the Closed caption icon in the YouTube frame). Auto-generated and auto-translated subtitles will not import. If the subtitles don't import, the video will still be embedded.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Can I upload an audio file?

Yes, and that is a great way to combine reading with listening.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Are there reading passages I can work on, or do I need to add my own?

Both! We have a searchable library of publicly available passages. You can also upload your own passages. If you have the rights to share your passage, you can add it to the library for others to access. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Is there a standardized way to correct an essay?

Our platform uses auto-tracking so corrections are consistent and clear.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Can an essay be corrected multiple times?

Yes. All corrections for a given essay will appear beneath the original essay. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Can I keep my writing private?

No. Since the Write & Correct feature is a community driven tool, all essays and writing samples you add will appear under "Community Essays" which is visible to all members. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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I'd like to practice writing and get corrections. Who corrects essays on Language Tools?

We rely on our community of native speakers, teachers and language enthusiasts to correct essays. We encourage you to give back and correct an essay in your native language if you are able.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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The same member keeps inviting me to chat, and I'm not interested. What can I do?

Any member of Language Tools can ignore another member. Simply find their profile page and click "ignore" and any messages they send to you won't go through. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
English

What if I don't feel like chatting now?

You can simply decline chat requests, or if you want to turn chat off completely, go to chat, select settings and toggle chat enabled to chat disabled.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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I see you have a voice chat feature. How does that work?

Go to Chat, select a member from the list of available members and send them a chat request. At this point you can select "call" for voice chat, but we recommend you exchange some introductory text messages first, out of courtesy.


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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Is the chat a private chat or a group chat?

Both! For 1-1 chat, online members specify which language they are available to chat in. You can sort the online members list by language spoken, language learning, gender and location. Select a member and invite them to chat with you. For group conversation, join a language-specific room.



Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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What language is the forum in?

The forum is in English, but we have an "Other than English" category where you can practice other languages. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Are certain topics off limit?

Yes. We have a common goal: language acquisition with the support and encouragement of one another in that pursuit. Please review our Community Policy and be respectful at all times. 


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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What kinds of conversations happen on the LT Community Forum?

All kinds! Because this a language learning website, most topics revolve around language acquisition and related topics. We also have an “Off topic” thread for other conversations and a lot of interesting conversations happen there. 

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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What is the process for accepting lessons?

Once a lesson is purchased and scheduled by a student, you may accept it. Accepting a lesson is a confirmation that you'll teach the lesson at the designated time. You'll receive an email notification as well as a system notification on the dashboard, and you'll need to click "accept." Please respond as soon as you are able. A lack of response on the part of the teacher can lead to lesson being cancelled by the system. See "What is your cancellation policy for lessons?" for details. 

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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What is your cancellation policy for lessons?


Lessons can be cancelled by the student or the teacher up to 24 hours before the start of the lesson. 


Lessons will be cancelled automatically by the system if 

a) the teacher hasn't accepted the lesson 48 hours after the request was made 

OR 

b) in cases where the lesson was requested less than 48 hours prior to start time, the lesson will be cancelled at the start time if the teacher hasn't accepted the lesson


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
English

Do I need to offer a trial lesson?

Offering trials lessons is optional but encouraged. It’s 30 min, and it’s meant to be an inexpensive way for the teacher and student to see if they are right for each other. The trial class price is independent of normal class price. The content of the trial class is up to the teacher. 

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Do you provide materials for lessons?

The actual teaching, lesson plans, etc are entirely up to the teacher and student. Our job is to bring the two together and manage the time and fees.

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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Can I change my rate?

Sure. Go to Edit Profile > Classes. Rates are per class, so update all the classes where you want to change your rate. 

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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My video is done. How can I add it to my profile?

Simply upload the video to YouTube, Vimeo or Youku and then add the link in your teacher application. 

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
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What are the teacher video requirements?

-Record the video in a horizontal format

-Record your video in an environment with good lighting and limited background noise

-Your video should be between 1 and 4 minutes long

-Include a brief statement about your experience and qualifications, and why you enjoy teaching languages

-Please show yourself actually speaking all languages you will teach

-Please don’t include any personal contact information – interested students will contact you through the platform


Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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What language level do I need to be able to teach?

Normally we only accept native speakers, although occasionally we accept advanced non-natives provided their video and writing shows they are truly advanced. 

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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What are the requirements to become a teacher?

To become a teacher, submit an application. The key components are your language level (you need to be a native speaker, or at a very high level, in the language you want to teach). You'll also be required to submit a video which will be part of your profile and demonstrates your ability to speak all languages you want to teach.

Language Tools Support Team

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Posts0Likes0Joined22/3/2019LocationUS
Native
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I am no longer using Language Tools. How can I deactivate my account?


We'll be sorry to see you go! To deactivate your account please send a request to support@languagetools.io. Optional: if you don’t mind, please let us know why you’re leaving. 

Language Tools Support Team

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